1. Introduction

Welcome to Sakrub, a vehicle repair facilitation platform operated by Fikra Link Broker Services in the United Arab Emirates. These Terms and Conditions ("Terms") govern your use of our mobile application ("App") and the services provided through it.

By using Sakrub, you agree to be bound by these Terms. If you do not agree, please do not use the App.

2. Eligibility

You must be at least 18 years old to use the App. By registering, you confirm that you meet this minimum age requirement.

3. Description of Service

Sakrub enables users to:

• Report issues with their vehicles
• Receive bids from registered third-party garages
• Select a service provider
• Arrange pickup and delivery of vehicles
• Make payments securely through Stripe
• Rate and review the garages

Note: Sakrub is a platform. We do not directly perform any mechanical repairs and are not responsible for the quality of work performed by third-party garages.

4. Account Registration

Users must create an account using their email and a password. You are responsible for maintaining the confidentiality of your login credentials.

Garages must additionally provide a valid license number to be approved as service providers.

5. Payment

All payments are securely processed through Stripe. Depending on the service, pricing and payment terms may be:

• Displayed prior to booking, or
• Presented during the vehicle repair process (e.g., after diagnosis or additional approval)

Sakrub does not store credit card details on its servers.

Funds paid through the App may be temporarily held or frozen by Sakrub at its sole discretion, including (but not limited to) cases of:

• Disputes between users and garages
• Suspected fraud or abuse
• Incomplete or pending service
• Violation of Terms or UAE laws

Sakrub will make reasonable efforts to notify affected users and resolve such matters in a timely manner.

6. Cancellations and Refunds

Refund and cancellation policies are subject to the service agreement between the user and the garage.

Sakrub may intervene in limited cases such as:

• Service not rendered
• Vehicle not picked up within a reasonable time
• Obvious fraud or service denial

Example (placeholder):

• Cancellation within 30 minutes of booking: Full refund
• Cancellation after vehicle pickup: No refund

Final refund decisions remain at the discretion of Fikra Link Broker Services.

7. Pickup and Delivery

Sakrub contracts third-party recovery companies for pickup and drop-off. By using this feature, you authorise us to share your location and vehicle details with our recovery partners.

We are not responsible for delays, damage, or losses that occur during vehicle transport, though we will assist in dispute resolution.

8. Ratings and Reviews

Users can rate garages and provide feedback after service. We reserve the right to moderate, remove, or suspend reviews that are inappropriate or abusive.

Garages receive aggregated ratings, which may impact their visibility on the platform.

9. User Conduct

You agree not to:

• Misuse the App
• Submit false information or malicious content
• Harass or threaten other users, garages, or staff
• Violate UAE laws or applicable digital content regulations

10. Limitation of Liability

Sakrub acts only as a facilitator and shall not be held liable for:

• Any direct or indirect damages from third-party services
• Delays, disputes, or dissatisfaction related to garage services
• Losses incurred from pickup/drop-off providers

11. Termination

We reserve the right to suspend or terminate any user or garage account at our discretion, especially in cases of fraud, abuse, or violations of these Terms.

12. Modifications

We may update these Terms from time to time. Continued use of the App means you accept any revised terms.

13. Governing Law

These Terms shall be governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Abu Dhabi, unless otherwise required by applicable local laws.

14. Privacy & Data Protection

• Sakrub collects personal information (name, contact details, vehicle details, payment info) to provide services.
• Information is shared only with garages, recovery partners, and payment providers as needed.
• We do not sell or share user data with unaffiliated third parties.
• Sakrub complies with applicable UAE data protection laws.

15. Liability for Garages & Transport

Garages and recovery companies are independent contractors.

16. Contact

For questions or concerns:

📧 support@sakrub.com

📧 contact@sakrub.com