Privacy Policy

1. Introduction

This Privacy Policy explains how Sakrub ("we," "our," "us") collects, uses, shares, and protects your personal information when you use our mobile application and related services. By using Sakrub, you agree to the practices described here.

2. Information We Collect

We may collect the following information:

• Personal details: Name, phone number, email address, account login.
• Vehicle details: Make, model, license plate, and service history.
• Payment information: Processed securely by Stripe (we do not store card details).
• Location data: To facilitate pickup and drop-off of vehicles.
• Usage data: App activity, reviews, ratings, and communication with garages.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services.
• Match you with garages and recovery companies.
• Process payments securely.
• Communicate with you about bookings, services, or support.
• Prevent fraud and ensure platform security.
• Comply with legal and regulatory requirements in the UAE.

4. Sharing of Information

We only share your information with:

• Garages and recovery companies to complete your bookings.
• Payment providers (Stripe) to process transactions.
• Regulators or authorities if required by UAE law.

We do not sell or rent your personal information to third parties.

5. Data Storage and Security

• Your information is stored on secure servers.
• We apply technical and organizational measures to protect data against unauthorized access, loss, or misuse.
• While we strive to protect your data, no system is 100% secure, and you use the App at your own risk.

6. Data Retention

We keep your personal information only as long as needed to provide services, meet legal obligations, or resolve disputes. After that, your data will be deleted or anonymized.

7. Your Rights

Under UAE data protection laws and regulations, you have the right to:

• Access and request a copy of your personal data.
• Request correction or deletion of your information.
• Object to certain types of processing (e.g., marketing).
• Withdraw consent where applicable.
• Lodge a complaint with relevant UAE authorities if you believe your data rights have been violated.

You can exercise these rights by contacting us at support@sakrub.com.

8. Children's Privacy

Sakrub is not intended for use by anyone under 18 years of age. We do not knowingly collect data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

9. International Data Transfers

Your data is primarily stored and processed within the UAE. If data is transferred internationally, we ensure adequate safeguards are in place in compliance with UAE regulations.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted in the App with a revised effective date, and continued use means you accept the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us: